For Small Teams
Enterprise-Grade AI Support on a Small Team Budget
Free to start, no per-seat pricing, and set up in minutes. AI handles the routine so your small team can punch above its weight.
Built for Small Teams
Big features, small price tag
Everything you need to deliver great support without a big team.
Add your entire team without worrying about per-agent costs. Everyone gets access.
Live chat, SMS, and WhatsApp are all included at no extra cost on every plan.
Pay only for AI responses used. Start free with 200 credits/month and scale at your pace.
Connect Zendesk, install the widget, and go live. No developers or IT team required.
The Shift
Do more with less
Before AI
Small teams stretched thin across every support channel.
Overwhelmed inbox
A handful of people juggling every customer question manually.
Missed messages
Important messages fall through the cracks during busy periods.
No after-hours support
Customers wait until business hours for answers to simple questions.
Expensive tools
Per-seat pricing makes support software cost-prohibitive for small teams.
With SupportUnicorn
AI augments your team so nothing falls through.
AI handles routine
40-60% of questions resolved automatically — no human needed.
Nothing falls through
Every message gets a response, even when your team is offline.
24/7 coverage
Customers get instant answers any time of day, any day of the week.
Affordable pricing
Free plan included. Scale with credits, not headcount.
Up and running in four steps
Step 1: Create an Agent
Set up your AI support agent in minutes with no coding required.
Step 2: Connect Data Sources
Link your knowledge base, docs, or help center so the agent can answer questions accurately.
Step 3: Connect Handoff & Escalation
Optionally configure escalation profiles to route complex issues to your human team.
Step 4: Focus on What Matters
With routine questions handled, your team can spend time on complex issues that need a human touch.
Frequently Asked Questions
Common questions about SupportUnicorn for small teams.
What does the free plan include?
The free plan includes 200 AI response credits per month, unlimited team members, and all channels (live chat, SMS, WhatsApp). No credit card required.
Is it hard to set up?
Not at all. Connect your Zendesk account, install the chat widget, and you are live. Most teams complete setup in minutes with no technical expertise needed.
What happens when I run out of credits?
You can buy additional credits at $0.05 each, or upgrade to a higher plan for more monthly credits. You are never locked out — the AI simply pauses until credits are replenished.
Do I need a developer to set it up?
No. The entire setup is point-and-click. If you can copy and paste a code snippet, you can install the chat widget.
Can I use it with just one or two people?
Absolutely. SupportUnicorn is designed for teams of any size. The AI acts as an always-on team member, so even a solo founder gets 24/7 coverage.
Start free. No credit card required.
200 credits/month on the free plan. Unlimited team members. All channels included.