Slack Integration
Customer Support Right in Slack
Manage all customer conversations from your Slack workspace. Real-time notifications, team collaboration, and seamless AI handoff in the tool you already use.
Features
Support where your team already works
Native Slack experience for managing customer conversations.
Native Slack Experience
Conversations appear as threads in dedicated channels. No context switching.
Real-Time Notifications
Get instant alerts when customers need human help.
Team Collaboration
Loop in teammates, share context, and resolve issues together.
AI Assistance
Get AI-suggested responses to speed up your replies.
Channel Organization
Organize conversations by channel, priority, or customer type.
Full Context
See complete conversation history when you take over from AI.
Set up Slack integration in seconds
Step 1: Add to Slack
Click the Add to Slack button to install our app.
Step 2: Choose Channels
Select which Slack channels to use for customer conversations.
Step 3: Train Your AI
Upload your knowledge base to power AI responses.
Step 4: Start Helping
Conversations flow into Slack. Reply right from your workspace.
Frequently Asked Questions
Common questions about Slack integration.
How do conversations appear in Slack?
Each customer conversation appears as a thread in your designated Slack channel. You reply directly in the thread.
Can multiple team members respond?
Yes! Any team member in the channel can jump into a conversation. You can also @mention colleagues for help.
What permissions does the Slack app need?
We request minimal permissions needed to post messages and manage conversations in the channels you choose.
Can I use private channels?
Yes, you can configure SupportUnicorn to use private channels for sensitive customer conversations.
Does it work with Slack Enterprise Grid?
Yes, SupportUnicorn is fully compatible with Slack Enterprise Grid for larger organizations.
Ready to support customers from Slack?
Add SupportUnicorn to your Slack workspace in one click.