Pricing
Pay Only for What You Use
Most support tools charge per seat, lock you into annual contracts, or hit you with surprise overages. SupportUnicorn is different — you get monthly credits included, buy more only when you need them, and never pay for idle seats. Most enterprise AI tools charge $1-2 per resolution. SupportUnicorn starts free.
Simple, Transparent Pricing
We know unpredictable support costs make planning impossible. That is why every plan is transparent — monthly credits included, with the option to buy more as you grow.
Free
Try it out, no credit card required
- Up to 50 credits/month
- All channels (Chat, SMS, WhatsApp)
- AI resolutions
- No credit card required
- No additional credits
Hobby
For side projects and small sites
- Up to 500 credits/month
- All channels (Chat, SMS, WhatsApp)
- AI resolutions
- Additional credits at $0.05 each
- Unlimited human handoff
Starter
Perfect for small teams getting started
- Up to 4,000 credits/month
- All channels (Chat, SMS, WhatsApp)
- AI resolutions
- Additional credits at $0.05 each
- Unlimited human handoff
Professional
For growing teams with more volume
- Up to 20,000 credits/month
- All channels (Chat, SMS, WhatsApp)
- AI resolutions
- Additional credits at $0.05 each
- Unlimited human handoff
Enterprise
For large organizations with custom needs
- Unlimited credits
- Dedicated account manager
- SLA guarantees
- Custom integrations
- Unlimited human handoff
No surprises on your bill
Designed to be fair and predictable as your team grows
Pay for What You Use
Each plan includes monthly credits. Enterprise AI charges $1-2 per resolution — we charge $0.05 per credit.
Buy Credits Anytime
Need more? Purchase additional credits at $0.05 each, on-demand without upgrading your plan.
All Channels Included
Chat, SMS, and WhatsApp support included in every plan. No per-channel fees.
Unlimited Human Handoff
Transfer conversations to human agents when needed, at no extra cost.
No Hidden Fees
What you see is what you pay. No surprise charges or complex pricing tiers.
Free Trial Available
Try SupportUnicorn risk-free. See the value before you commit.
The Plan
Your plan to better support in minutes
Choose your plan
Connect your Zendesk account
Configure your preferences
Start resolving tickets
Pricing FAQs
Have questions about our pricing? Find answers here.
What is a credit?
A credit represents one AI-powered response to a customer query. Each time the AI handles a customer message, it uses one credit from your monthly allowance.
What happens if I run out of credits?
You can purchase additional credits at $0.05 each anytime without upgrading your plan. Additional credits never expire.
Do unused credits roll over?
Monthly included credits reset each billing cycle.
Is there a free trial?
Yes, we offer a free trial so you can see how SupportUnicorn works for your team before committing.
What payment methods do you accept?
We accept all major credit cards and can arrange invoicing for Enterprise customers.
Can I switch plans?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle.
Stop losing customers to slow response times
Teams using SupportUnicorn resolve 40-60% of tickets automatically. Start free — no credit card required.