Pricing
All Integrations Free. Always.
Every channel, every platform integration, unlimited team members — free forever. You only pay if you choose to add the AI agent. Most enterprise AI tools charge $1-2 per resolution. Our AI agent starts at $0.05 per response.
Simple, Transparent Pricing
All integrations, all channels, unlimited team members — free forever. You only pay when you add the AI agent.
Free Forever
All integrations, no credit card
- All channels (Chat, SMS, WhatsApp, Slack)
- All platform integrations
- Unlimited team members
- Full conversation context
- No credit card required
AI Agent — Hobby
For side projects and small sites
- Everything in Free, plus:
- Up to 500 AI credits/month
- AI resolves routine questions
- Additional credits at $0.05 each
- Intelligent escalation to humans
AI Agent — Starter
For growing teams with real volume
- Everything in Free, plus:
- Up to 4,000 AI credits/month
- AI resolves routine questions
- Additional credits at $0.05 each
- Intelligent escalation to humans
AI Agent — Pro
For teams with high support volume
- Everything in Free, plus:
- Up to 20,000 AI credits/month
- AI resolves routine questions
- Additional credits at $0.05 each
- Intelligent escalation to humans
Enterprise
Custom AI volume and dedicated support
- Everything in Free, plus:
- Unlimited AI credits
- Dedicated account manager
- SLA guarantees
- Custom integrations
What's free vs. what's paid
We want you to use SupportUnicorn — that's why the platform is free. You only pay when AI adds value.
Free: All Integrations
Chat, SMS, WhatsApp, Slack, Shopify, WordPress, Wix, Squarespace, Webflow — every integration, free forever.
Free: Unlimited Team Members
No per-seat pricing. Add your whole team without adding to your bill.
Free: All Channels
Every communication channel included at no cost. No per-channel fees, no upgrades needed.
Free: Full Conversation Context
Your team sees every conversation across every channel. Nothing lost between handoffs.
Paid: AI Agent Credits
The AI agent resolves routine questions automatically. Pay $0.05 per AI response — only when you choose to use it.
Paid: Additional AI Credits
Need more AI capacity? Purchase additional credits at $0.05 each, anytime, without upgrading.
The Plan
Get started in 3 steps — free
Connect your channels
Support customers from where you work
Add AI when you are ready
Pricing FAQs
Have questions about our pricing? Find answers here.
Is it really free?
Yes. All integrations, all channels, unlimited team members — free forever. No credit card required. You only pay if you choose to add the AI agent.
What is a credit?
A credit represents one AI-powered response to a customer query. Credits only apply to the AI agent add-on. The communication platform itself has no credit limits.
What happens if I run out of AI credits?
You can purchase additional credits at $0.05 each anytime without upgrading your plan. Your free communication platform keeps working regardless of AI credits.
Do unused credits roll over?
Monthly included AI credits reset each billing cycle. Purchased additional credits never expire.
Can I use SupportUnicorn without the AI agent?
Absolutely. Many teams use SupportUnicorn purely as a free communication platform — connecting all their channels and supporting customers from where they already work. The AI agent is optional.
Can I switch plans?
Yes, you can add, upgrade, or downgrade your AI agent plan at any time. Your free platform features are never affected.
Customer support, built into the tools you already use
All integrations free forever. Add AI when you are ready. No credit card required.