Your customers message you in Slack.
Now nothing falls through.
You already run client conversations in shared Slack Connect channels. SupportUnicorn turns that scroll into one triaged queue — with ownership, open and closed state, and a record that survives a busy week.
The problem
Your Slack channels already have the answers. You can't find them.
Ten client channels look fine until Thursday afternoon, when three of them have a question from Monday still sitting there.
Requests buried in the scroll
A client asks something on Tuesday. By Friday it is forty messages back, in a channel nobody is watching closely.
No idea what is still open
Slack has no concept of resolved. A channel looks the same whether everything is handled or three things are dropped.
Two people answer, or nobody does
Without an owner, either two teammates reply with different answers, or everyone assumes someone else already has it.
No history when someone leaves
A teammate leaves and takes the context with them. The client relationship lived in one person's memory, not in a record.
How it works
Slack Connect, triaged
Your customers keep messaging you exactly where they already do. SupportUnicorn watches your shared Slack Connect channels and turns the stream into a queue your team can actually run.
Triage
Every incoming message in a connected channel is caught and queued automatically — nothing depends on someone happening to be looking.
Ownership
Assign a conversation to a person. Everyone else can see it is covered and move on.
Open and closed
Mark a conversation closed once it is handled. What is left open is the whole list, not a guess.
Threading
Replies stay attached to the right conversation, even in a busy channel, so context never gets split across scrollback.
Search
Find a past conversation with a client by name, channel, or keyword — months later, without scrolling.
What it is not
Read this before you sign up
It saves everyone time.
Not a helpdesk
No ticket queues, no SLA engine, no workflow builder. We are not trying to become one.
No agent inbox to live in
Your team keeps working in Slack. We do not ask you to open a new tab and live there instead.
Not a live-chat widget on its own
The widget is one inlet into the same triaged queue your team already works from, not a standalone chat product.
Coming next
On the roadmap, not in the product
None of this exists yet. No dates — just the direction. Do not sign up expecting any of it to work today.
monday.com
Send resolved conversations onward as trackable items on a board.
Jira
Turn an escalation into a linked issue your engineering team already watches.
Zendesk
Push a conversation into your existing ticket queue instead of replacing it.
Salesforce
Log a conversation against the right account record automatically.
Telegram
Catch client messages sent on Telegram, in the same triaged queue as Slack Connect.
Catch client DMs sent on Instagram, in the same triaged queue as Slack Connect.
Facebook Messenger
Catch client messages sent on Facebook Messenger, in the same triaged queue as Slack Connect.
Pricing
One plan. One number.
No free-forever tier, no per-seat fees, no credits to track.
SupportUnicorn
Per connected Slack workspace
- All your Slack Connect channels
- Website chat widget included
- Triage, ownership, open and closed state
- Threading and full-text search
- No per-seat fees
Your customers are already in Slack.
Stop losing what they say.
$49 a month per connected Slack workspace. Connect your workspace and see it fill up.