Wix Chat Widget
A Wix Chat Widget That Feeds Your Slack Queue
If your team already triages client conversations in shared Slack Connect channels, the SupportUnicorn widget adds a second way for visitors to reach you straight from your Wix site, and every message lands in the same queue your team already checks, instead of another Wix inbox to watch. It does not answer questions, book appointments, or qualify leads on its own, and it is not a general-purpose AI chatbot for anonymous visitors.
Wix Chat Widget Options
Not another chat inbox to check
Wix already offers a few ways to add chat. Here's the actual difference.
Wix's built-in chat, or a marketplace chatbot app
Both create a separate place your team has to remember to check.
Wix's own Smart Chat
Wix's native AI chat answers from your site content and lives in its own Wix inbox, separate from wherever your team already handles client conversations.
A chatbot app from the Wix App Market
Marketplace chatbot apps like Propane Chat or Ultimo Bots are built to auto-answer FAQs, not to route a message to a specific person with ownership attached.
A generic live-chat plugin
Live-chat apps built for Wix add yet another login and often price per seat or per visitor, on top of the Slack Connect channels your team is already triaging.
SupportUnicorn on Wix
One more inlet into the queue your team already watches.
Same queue, not a new inbox
A Wix visitor message lands in the identical triaged queue as your Slack Connect channels, with ownership and open or closed state already attached.
A person answers, not a bot
No auto-answers, no FAQ matching. A real teammate claims and replies to every message, the same as any Slack Connect thread.
One flat price
$49 a month per connected Slack workspace, no per-seat fee and no free tier, and the Wix widget is included at that price.
What It Actually Does
One custom code embed, the same queue
Built for teams whose support already runs through Slack Connect.
One embed, any Wix template
A single script added through the Wix Custom Code panel works with any Wix template, no coding beyond a copy-paste.
Same triaged queue
Messages from the widget land in the same queue as your Slack Connect channels, with ownership and open or closed state, not a separate inbox to check.
No AI auto-answers
A real person on your team sees and answers every message. Nothing gets auto-booked, auto-qualified, or auto-closed.
Works on Wix Stores pages too
The widget appears on any Wix page, including a Stores checkout flow, but it does not do order lookups or automated product Q&A.
Async loading
The script loads without blocking the rest of your page.
One flat price
$49 a month per connected Slack workspace. The widget is included, not billed as a separate add-on.
Install it on Wix
Step 1: Connect your Slack workspace
Sign up at supportunicorn.com and connect the Slack workspace your team already uses for client channels.
Step 2: Copy your widget script
Grab the widget script from your account's Channels page.
Step 3: Add it to Wix
From your Wix Dashboard, go to Settings > Advanced > Custom Code, add the script, and set it to load on Body - End for All Pages.
Step 4: Apply
Click Apply. New widget messages now show up in your triaged Slack Connect queue alongside everything else.
Frequently Asked Questions
Straight answers before you install anything.
Is this an AI chatbot that answers Wix visitors automatically?
No. SupportUnicorn does not generate automatic answers or resolve questions on its own. The widget captures the message and adds it to your triaged Slack Connect queue, where a real person on your team owns and answers it, the same as a message that arrived in a Slack Connect channel.
Can it book appointments or qualify leads automatically?
No. SupportUnicorn does not automate bookings or lead qualification. It gets a visitor's message into your triaged Slack Connect queue, where your team decides what happens next.
Is this the same as Wix's built-in Smart Chat?
No. Wix's Smart Chat is a native AI widget that answers from your site content inside its own Wix inbox. The SupportUnicorn widget does not auto-answer anything; it routes every message into the same triaged Slack Connect queue your team already checks, where a person owns and replies to it.
Do I need a separate live-chat app from the Wix App Market too?
No. The SupportUnicorn widget replaces the need for a separate Wix Market chat or chatbot app for teams already triaging in Slack Connect. Adding a second live-chat app on top would just create another inbox to check alongside the queue you already have.
Does it work with Wix Stores?
The widget itself is not Wix Stores-specific: it is the same custom code embed on any Wix page, including a Stores checkout flow. It does not look up orders or answer product questions automatically.
Will the widget slow down my Wix site?
The widget script loads asynchronously, so it does not block the rest of the page from rendering. It behaves the same as any other custom code embed added through the Wix Custom Code panel.
Do I need Slack Connect already set up to use this?
Yes, in practice. The widget is a second inlet into the same queue as your Slack Connect channels, not a standalone inbox. If your team's client conversations do not already run through shared Slack Connect channels, start with our guide to using Slack for customer support before adding the widget.
How much does it cost?
SupportUnicorn is $49 a month per connected Slack workspace, flat, with no per-seat fee and no free tier. The website widget is included at that price, it is not billed separately per site.
Give your Wix visitors a second way into your Slack Connect queue
$49 a month per connected Slack workspace, flat. No per-seat fees, no free tier.