About Us
Support customers everywhere,
from where your team already works
Founded by an ex-Meta engineer to make it easier to connect with customers. SupportUnicorn is an AI-powered customer support platform designed to handle routine support tickets automatically while escalating complex issues to human agents.
What we deliver
Our Mission
Scalable AI-driven support platform with unlimited agents at fixed cost. We deliver customizable workflows and actionable insights for both small and enterprise-level organizations.
- 1
Reduce support workload
Automate 40-60% of repetitive customer inquiries so your team can focus on what matters most.
- 2
Improve response times
Provide instant AI responses to common questions, ensuring customers never wait for simple answers.
- 3
Intelligent escalation
Seamlessly hand off complex issues to human agents with full context, maintaining quality support.
Our Vision
Support customers everywhere, from where your team already works. We believe customer support should be seamless, efficient, and integrated into your existing workflows.
Slack-first approach
Built natively for Slack, where modern teams already collaborate and communicate.
No workflow changes required
Integrate with your existing helpdesk tools without requiring your team to learn new platforms.
Credit based pricing
Pay for what you use with monthly credits included. Buy more as you grow, no surprise bills.
What drives us
Our Values
Every feature we build starts with how it will help our customers serve their customers better.
No hidden fees, no surprise charges. What you see is what you pay.
Complex problems deserve simple solutions. We make powerful AI accessible to everyone.
AI should augment human capabilities, not replace them. We keep humans in control.
Your data is sacred. We follow industry best practices to keep it safe.
We listen to feedback and constantly improve our product to serve you better.
Ready to get started?
Join teams who are transforming their customer support with AI.