For E-commerce
AI Support Built for E-commerce
Handle order inquiries, shipping questions, and returns 24/7 — automatically. Your customers get instant answers while your team focuses on growing the business.
E-commerce Features
Purpose-built for online stores
AI that understands e-commerce workflows and speaks your customers' language.
Order Lookups
Customers check order status instantly by providing their email or order number.
Shipping Tracking
Real-time tracking information delivered directly in the chat widget.
Product Questions
AI answers questions about your products using your catalog data.
Return Assistance
Guide customers through your return policy and process automatically.
Inventory Checks
Let customers know if items are in stock before they even ask.
Discount Code Help
Help customers apply discount codes and understand active promotions.
The Shift
From reactive to proactive support
Without AI
Your support team is overwhelmed by repetitive questions.
Rising ticket volume
Every order generates follow-up questions about shipping, tracking, and returns.
Slow response times
Customers wait hours or days for answers to simple questions.
Customer churn
Frustrated shoppers leave negative reviews and don't come back.
Scaling costs
Hiring more agents for every sales spike is unsustainable.
With SupportUnicorn
AI handles the routine so your team handles the exceptional.
Instant answers
Customers get order status, tracking, and product info in seconds.
Happy customers
24/7 availability means no more waiting for business hours.
Team focuses on growth
Your team spends time on complex issues and revenue-driving work.
Credit-based pricing
Pay for what you use — scale smoothly without surprise bills.
Go live in four steps
Step 1: Create an Agent
Set up your AI support agent in minutes with no coding required.
Step 2: Connect Data Sources
Link your knowledge base, product catalog, or help center so the agent can answer questions accurately.
Step 3: Connect Handoff & Escalation
Optionally configure escalation profiles to route complex issues to your human team.
Step 4: Focus on What Matters
With routine questions handled, your team can spend time on complex issues that need a human touch.
Frequently Asked Questions
Common questions about AI support for e-commerce.
Can the AI look up specific orders?
Yes. Customers provide their email or order number, and the AI retrieves real-time order status, tracking info, and delivery estimates from Shopify.
How does it handle returns and refunds?
The AI walks customers through your return policy, initiates return requests, and escalates to your team when manual approval is needed.
Does it work with Shopify Plus?
Absolutely. SupportUnicorn supports all Shopify plans including Shopify Plus, with full access to order and product data.
What channels are supported?
Live chat, SMS, and WhatsApp are all included at no extra cost. Customers can reach you wherever they prefer.
How quickly can I set it up?
Most e-commerce teams are live within minutes. Connect Zendesk, link Shopify, install the widget, and you are ready to go.
Give your e-commerce team superpowers
Free plan available — 200 credits/month, no credit card required.