Live Chat Integration
AI-Powered Chat Widget for Your Website
When visitors cannot find answers, they leave — and you never hear from them again. SupportUnicorn adds intelligent live chat to your website in minutes, delivering instant AI responses 24/7 with automatic escalation to human agents when needed.
Features
Everything you need for great chat support
Our live chat widget is designed to delight customers and save your team time.
Instant AI Responses
Answer customer questions instantly with AI trained on your knowledge base.
Customizable Design
Match your brand with custom colors, logos, and welcome messages.
Multi-Language Support
Automatically detect and respond in your customer's preferred language.
Mobile Responsive
Perfect experience on any device, from desktop to mobile.
Smart Escalation
Hand off to human agents via Zendesk when needed — with full context.
Conversation History
Full conversation history synced to Zendesk for context and training.
Get started in minutes
Step 1: Create an Agent
Set up your AI support agent in minutes with no coding required.
Step 2: Connect Data Sources
Link your knowledge base, docs, or help center so the agent can answer questions accurately.
Step 3: Connect Handoff & Escalation
Optionally configure escalation profiles to route complex issues to your human team.
Step 4: Focus on What Matters
With routine questions handled, your team can spend time on complex issues that need a human touch.
Frequently Asked Questions
Common questions about the live chat integration.
How long does it take to set up?
Most customers are up and running in under 10 minutes. Just connect Zendesk, train your AI, and add the widget code to your site.
Can I customize the chat widget appearance?
Yes! You can customize colors, position, welcome message, and add your logo to match your brand perfectly.
What happens when the AI can't answer a question?
The conversation is escalated to your team in Zendesk, where a human agent can take over with full context.
Does it work on mobile devices?
Absolutely. Our widget is fully responsive and provides a great experience on phones, tablets, and desktops.
Can I use it on multiple websites?
Yes, you can add the widget to as many websites as you need with your single SupportUnicorn account.
Every silent visitor who leaves is a customer you never met
Set up your chat widget in under 10 minutes and start turning visitors into customers. Free plan available.