Live Chat Widget

A Live Chat Widget That Feeds Your Slack Connect Queue

If your team already triages client conversations in shared Slack Connect channels, the SupportUnicorn widget gives visitors a second way to reach you straight from your website, and every message lands in the same queue your team already checks. It does not answer questions on its own, and it is not a standalone live chat product with a dashboard of its own.

Connect your Slack workspace
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SupportUnicorn live chat widget open on a website

Live Chat, Slack Integration Compared

Bolt-on Slack notifications, or a queue built in Slack

Most live chat tools connect to Slack with a separate app and a separate bill. SupportUnicorn skips the second platform.

A live chat platform with a Slack app on top

Tools like LiveChat, Olark, or Social Intents work this way.

  • Two logins, two platforms

    The conversation runs on the live chat vendor's own platform first. Slack only receives a relayed copy through a separate integration you have to install and maintain.

  • A per-agent add-on fee

    LiveChat charges $5 a month per agent just for its Slack app, stacked on top of the live chat subscription itself.

  • Notifications, not a real queue

    Slack shows you the message arrived. Ownership, open or closed state, and search across every client channel still live back on the vendor's own dashboard.

SupportUnicorn's widget

One inlet, straight into the queue your team already works from.

  • No second platform

    There is no separate chat dashboard to log into. A visitor message goes straight into your Slack Connect queue, the same place your client channels already land.

  • One flat price, no per-agent fee

    $49 a month per connected Slack workspace. The widget is included at that price, not billed per seat or per agent.

  • Real ownership and state, not just a ping

    Every widget message gets an owner and an open or closed state attached automatically, the same triage a Slack Connect channel gets.

What It Actually Does

One script, any website, the same queue

Built for teams whose support already runs through Slack Connect.

One script, any site

A single widget script works on any website, not tied to one platform or CMS.

Same triaged queue

Messages from the widget land in the same queue as your Slack Connect channels, with ownership and open or closed state, not a separate inbox to check.

No AI auto-answers

A real person on your team sees and answers every message. Nothing gets auto-resolved or auto-closed.

Not a standalone inbox

There is no separate live chat dashboard to log into. Everything the widget catches shows up where your team already works, in Slack.

Async loading

The script loads without blocking the rest of your page from rendering.

One flat price

$49 a month per connected Slack workspace. The widget is included, not billed as a separate add-on.

Add it to your website

Step 1: Connect your Slack workspace

Sign up at supportunicorn.com and connect the Slack workspace your team already uses for client channels.

Step 2: Copy your widget script

Grab the widget script from your account's Channels page.

Step 3: Paste it into your site

Add the script before the closing

tag on your website, or through your CMS or page builder's custom code / header-footer settings.

Step 4: Publish

Publish your changes. New widget messages now show up in your triaged Slack Connect queue alongside everything else.

Frequently Asked Questions

Straight answers before you install anything.

Is this a standalone live chat platform like Intercom or Zendesk Chat?

No. SupportUnicorn is not a standalone live chat inbox. The widget is one inlet into the same triaged queue your team already works from in Slack, not a separate chat product with its own dashboard.

Does the widget answer questions with AI?

No. SupportUnicorn does not generate automatic answers or resolve questions on its own. The widget captures the message and adds it to your triaged Slack Connect queue, where a real person on your team owns and answers it.

Does it integrate with Zendesk?

Not today. Pushing conversations into Zendesk is on the roadmap, not in the product yet. Right now the widget only feeds your Slack Connect queue.

Is this the same as adding LiveChat's or Olark's Slack integration?

No. LiveChat and Olark are their own paid live chat platforms with a Slack integration layered on top, and LiveChat charges an extra $5 a month per agent just for that add-on. The actual conversation still runs on their platform, with a copy relayed into Slack. SupportUnicorn has no separate chat platform behind it. A widget message goes straight into the same triaged Slack Connect queue your team already works from, for one flat $49 a month with nothing added per agent.

Do I need Slack Connect already set up to use the widget?

Yes, in practice. The widget is a second inlet into the same queue as your Slack Connect channels, not a standalone inbox. If your team's client conversations do not already run through shared Slack Connect channels, start with our guide to using Slack for customer support before adding the widget.

How much does it cost?

SupportUnicorn is $49 a month per connected Slack workspace, flat, with no per-seat fee and no free tier. The website widget is included at that price, it is not billed separately.

Give your website visitors a second way into your Slack Connect queue

$49 a month per connected Slack workspace, flat. No per-seat fees, no free tier.

Connect your Slack workspace