Zendesk Integration
AI + Zendesk = Support Superpowers
Let AI handle first-line support while seamlessly creating and updating Zendesk tickets. Two-way sync keeps everything in one place.
Features
Supercharge your Zendesk workflow
Combine AI automation with Zendesks powerful ticketing system.
Auto Ticket Creation
Automatically create Zendesk tickets when conversations need human attention.
Two-Way Sync
Ticket updates in Zendesk reflect in conversations and vice versa.
Custom Field Mapping
Map conversation data to your custom Zendesk ticket fields.
Priority Routing
Automatically set ticket priority based on conversation context.
Agent Assignment
Route tickets to the right agent or group automatically.
Full Context
Complete AI conversation history attached to every ticket.
Connect Zendesk in minutes
Step 1: Sign Up
Create your SupportUnicorn account to get started.
Step 2: Connect Zendesk
Link your Zendesk account via OAuth in our dashboard.
Step 3: Configure Mapping
Set up ticket creation rules and field mappings.
Step 4: Automate
AI handles first-line support, Zendesk gets the complex tickets.
Frequently Asked Questions
Common questions about Zendesk integration.
When are Zendesk tickets created?
Tickets are created when the AI escalates a conversation to human support, or you can configure automatic ticket creation for all conversations.
Can I map custom fields?
Yes, you can map conversation data like customer email, topic, and priority to any of your Zendesk custom fields.
Does it work with Zendesk views and triggers?
Absolutely. Tickets created by SupportUnicorn work with all your existing Zendesk automations, views, and triggers.
Can agents reply from Zendesk?
Yes, agent replies in Zendesk are synced back to the customer conversation for a seamless experience.
Which Zendesk plans are supported?
We support all Zendesk Suite and Support plans that include API access.
Ready to supercharge Zendesk?
Start your free trial today. No credit card required.