Customer Support Agent
Instant Answers. Fewer Escalations.
An AI support agent that resolves common questions instantly, reduces ticket volume by 40-60%, and only escalates what truly needs a human.
Support Agent Features
AI that actually resolves tickets
Not just a chatbot — a support agent that understands context, follows your policies, and knows when to escalate.
Knowledge Base Answers
AI draws from your docs, help center, and FAQs to deliver accurate, contextual answers.
Smart Escalation
When the AI cannot resolve confidently, it creates a Zendesk ticket with full conversation context.
Multi-Channel
Live chat, SMS, and WhatsApp — all included. Customers get help on their preferred channel.
Brand Voice
Configure tone, language, and response style to match your brand perfectly.
Conversation Analytics
See what customers ask most, where the AI resolves, and where humans step in.
Continuous Learning
The AI improves as your knowledge base grows — no retraining required.
The Shift
From ticket overload to instant resolution
Without AI
Your support team drowns in repetitive questions.
Repetitive tickets
The same questions asked dozens of times a day drain your team.
Slow response times
Customers wait hours or days for answers to simple questions.
Burnt-out agents
Your team spends time on routine work instead of meaningful interactions.
Scaling bottleneck
Growth means more tickets, which means more hiring.
With SupportUnicorn
AI resolves the routine. Humans handle the rest.
Instant resolution
40-60% of tickets resolved without any human involvement.
Happy customers
Instant answers 24/7 — no waiting for business hours.
Empowered agents
Your team focuses on complex, high-value conversations.
Effortless scaling
Credit-based pricing scales with volume, not headcount.
Go live in four steps
Step 1: Create an Agent
Set up your AI support agent in minutes with no coding required.
Step 2: Connect Data Sources
Link your knowledge base, help center, or documentation so the agent can answer questions accurately.
Step 3: Connect Handoff & Escalation
Optionally configure escalation profiles to route complex issues to your human team.
Step 4: Focus on What Matters
With routine questions handled, your team can spend time on complex issues that need a human touch.
Frequently Asked Questions
Common questions about the AI Customer Support Agent.
How does the AI know what to answer?
The AI ingests your knowledge base, help center articles, and documentation to provide accurate, up-to-date answers grounded in your content.
What happens when it cannot answer?
The AI creates a Zendesk ticket with the full conversation context attached. Your team picks up right where the AI left off — no lost context.
Will it give wrong answers?
The AI only answers when it has high confidence based on your knowledge base. When uncertain, it escalates to a human rather than guessing.
Can I control the AI tone and responses?
Yes. Configure brand voice, response style, escalation triggers, and which topics the AI should and should not handle.
How is it priced?
Credit-based pricing with no per-seat fees. Free plan includes 200 credits/month. Pay only for AI responses used.
Resolve tickets instantly with AI support
Free plan available — 200 credits/month, no credit card required.