SMS Integration
AI-Powered SMS Support
Your customers expect to text you — but your team cannot staff a phone line around the clock. SupportUnicorn delivers instant AI responses via SMS 24/7, with two-way conversations and automatic human handoff when issues need a personal touch.
Features
Text message support that scales
Provide the convenience of SMS with the power of AI.
Instant AI Replies
Respond to customer texts instantly, 24/7, with AI-powered answers.
Two-Way Messaging
Full conversational support over SMS, not just one-way notifications.
TCPA Compliant
Built-in compliance features to keep your SMS support legally safe.
Smart Escalation
Automatically escalate complex issues to human agents in Zendesk.
Dedicated Numbers
Get a dedicated phone number for your business SMS support.
Conversation Sync
All SMS conversations synced to Zendesk for visibility and follow-up.
Set up SMS support in minutes
Step 1: Connect Handoff
Connect your Zendesk account for human escalations.
Step 2: Get Your Number
We provision a dedicated SMS number for your business.
Step 3: Train Your AI
Upload your knowledge base to power AI responses.
Step 4: Start Texting
Share your number and start helping customers via text.
Frequently Asked Questions
Common questions about SMS integration.
Do I get a dedicated phone number?
Yes, we provide a dedicated phone number for your business SMS support. You can also port an existing number.
Is it compliant with SMS regulations?
Yes, our platform includes built-in TCPA compliance features including opt-in/opt-out management.
Can customers send images via SMS?
Yes, we support MMS so customers can send images, and these are forwarded to your Zendesk.
What happens after business hours?
The AI handles messages 24/7. Complex issues are queued for human follow-up during business hours.
How is SMS usage billed?
SMS messages are included in your credit usage. Each AI response uses one credit from your plan.
Customers who cannot reach you by text will find someone who answers
Get a dedicated number and start helping customers over text in minutes. Free plan available.