SMS
SMS + SupportUnicorn: What's Live Today
Searching for AI-powered SMS support usually turns up tools that promise a dedicated number and instant automated replies. SupportUnicorn does not do either of those things today. Here is exactly what it does instead, and where the honest line sits.
The Honest Status
What SupportUnicorn Does Not Do With SMS
SupportUnicorn does not provision a dedicated phone number, does not send or receive text messages, and does not generate automatic AI replies over SMS or anywhere else. A dedicated number, two-way texting, and MMS image support are on the roadmap and not part of the product today. A team that wants to text-enable their support should wait, not sign up expecting it to work right now.
That is a deliberate change from how this page used to describe things. An earlier version claimed a live dedicated SMS number, automatic AI replies around the clock, and built-in TCPA compliance tooling. None of that exists in the product, and we would rather correct that here than leave it standing.
What Actually Exists
What SupportUnicorn Does Today
SupportUnicorn turns client conversations already happening in shared Slack Connect channels into one triaged queue: ownership, an open and closed state, threading, and search, for $49 a month per connected Slack workspace, flat, with no per-seat fee and no free tier. A website chat widget is a second inlet into that same queue.
If a team's customers expect to reach them by text today, that channel currently has to run on a separate tool rather than through SupportUnicorn. Our guide to using Slack for customer support covers what SupportUnicorn is actually built for in more depth than this page does.
Frequently Asked Questions
Does SupportUnicorn support SMS today?
No, not yet. A dedicated SMS number, two-way text conversations, and automatic AI replies over text are on the roadmap and not part of the product today. Nothing here sends or receives a text message right now.
Does SupportUnicorn resolve or auto-answer messages with AI?
No. SupportUnicorn does not resolve or auto-answer customer messages, over SMS or anywhere else. Every message a client sends reaches a real person on your team, triaged and assigned.
What does SupportUnicorn actually do?
SupportUnicorn turns client conversations already happening in shared Slack Connect channels into one triaged queue, with ownership, an open and closed state, threading, and search, for $49 a month per connected workspace, flat.
What should I use for SMS support until this ships?
If text messaging is a channel your customers actually use today, you need a dedicated SMS tool or a helpdesk that already supports it. SupportUnicorn is Slack-only today, with a website widget as a second inlet, so it is not a fit for a team whose support has to arrive by text right now.
See what the queue actually looks like
$49 a month per connected Slack workspace, flat. No per-seat fees, no free tier, no live SMS channel yet.