WhatsApp Integration
AI Support on WhatsApp Business
Over 2 billion people use WhatsApp daily — if you are not there, you are invisible to a massive audience. SupportUnicorn connects your support to WhatsApp with instant AI-powered responses, rich media, end-to-end encryption, and global reach.
Features
World-class support on WhatsApp
Leverage the world's most popular messaging platform for customer support.
Global Reach
Connect with customers in 180+ countries on their preferred messaging app.
Rich Media Support
Send and receive images, documents, and other media for better support.
End-to-End Encryption
Built-in encryption keeps customer conversations private and secure.
WhatsApp Business API
Official API integration for reliable, scalable messaging.
Multi-Agent Support
Multiple team members can handle WhatsApp conversations via Zendesk.
Quick Replies
AI-suggested responses for faster human agent replies.
Connect WhatsApp in minutes
Step 1: Connect Handoff
Connect your Zendesk account for human escalations.
Step 2: Link WhatsApp Business
Connect your WhatsApp Business account through our dashboard.
Step 3: Train Your AI
Upload your knowledge base to power AI responses.
Step 4: Go Global
Start helping customers worldwide on WhatsApp.
Frequently Asked Questions
Common questions about WhatsApp integration.
Do I need a WhatsApp Business account?
Yes, you need a WhatsApp Business account. We help you set up and connect it through the official WhatsApp Business API.
Is there a 24-hour messaging window limit?
WhatsApp has messaging policies we fully comply with. Customers can always initiate conversations, and we help you respond within the guidelines.
Can I send proactive messages?
Yes, you can send template messages for order updates, appointment reminders, and more with proper opt-in.
How do I handle multiple WhatsApp conversations?
All conversations flow into Zendesk where your team can manage them alongside other channels.
Is WhatsApp available in my country?
WhatsApp Business API is available in most countries. Contact us to verify availability in your region.
Your competitors are already on WhatsApp — are you?
Reach 2 billion+ users on the messaging app they already use. Start in minutes — free plan available.