Multi-Agent Support
Create multiple AI agents with different knowledge bases, personalities, and routing rules. Each agent specializes in a different area of your product.
Not every question should go to the same AI agent. With multi-agent support, you can create specialized agents for different parts of your product or different customer segments.
Specialized agents
Create separate agents for billing questions, technical support, onboarding, or any other domain. Each agent has its own knowledge base, instructions, and response style. A billing agent knows your pricing inside out; a technical agent understands your API docs.
Automatic routing
Incoming conversations are routed to the right agent based on the channel, customer attributes, or the content of the initial message. You configure the routing rules — we handle the rest.
Independent management
Each agent can be updated, tested, and deployed independently. Update your billing agent’s knowledge base without affecting your technical support agent. Delete agents you no longer need without impacting others.
Make customer support your competitive advantage
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