Conversation Filters

As your support volume grows, finding specific conversations becomes harder. Filters let your team focus on what matters right now.

Filter by status

Quickly view only open, pending, or closed conversations. During a busy shift, filter to open conversations to see what needs immediate attention. Switch to pending to follow up on conversations waiting for customer responses.

Filter by channel

If your team handles Slack, live chat, SMS, and Zendesk, you can isolate conversations from a single channel. Useful when debugging channel-specific issues or when different team members own different channels.

Combine filters

Filters can be combined — show only open SMS conversations from the last 7 days, or all conversations handled by a specific agent. The filter state persists during your session so you don’t have to re-apply it.