AI-to-Human Handoff
Seamless escalation from AI to human agents. When the AI cannot confidently answer, it routes the conversation to your team with full context preserved.
AI is powerful, but some conversations need a human touch. Our new handoff system makes the transition from AI to human agent smooth for both your team and your customers.
Smart escalation triggers
The AI monitors its own confidence level during a conversation. When it detects a question it cannot answer reliably — or when the customer explicitly asks for a human — it triggers an escalation. No more AI loops giving unhelpful responses.
Full context transfer
When a conversation is handed off, the receiving agent sees the entire conversation history, the AI’s attempted responses, and the reason for escalation. Your team picks up with full context instead of asking the customer to repeat themselves.
Live handoff notifications
Agents receive real-time notifications when a conversation is escalated. In Slack-connected workspaces, the handoff notification appears directly in your support channel so the right person can claim it immediately.
Make customer support your competitive advantage
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