Shopify Integration
AI Support Built for Ecommerce
Give your Shopify customers instant answers about orders, shipping, products, and more. AI-powered support that understands ecommerce.
Features
Ecommerce-ready AI support
Purpose-built for the questions your Shopify customers ask.
Order Lookups
Customers can check order status instantly with AI-powered lookups.
Shipping Tracking
Real-time tracking information delivered through the chat widget.
Product Questions
AI answers questions about your products using your catalog data.
Inventory Checks
Let customers know if items are in stock before they ask.
Return Assistance
Guide customers through your return policy and process.
Discount Code Help
Help customers apply discount codes and understand promotions.
Add to Shopify in minutes
Step 1: Connect Handoff
Connect your Slack workspace or Zendesk account for human escalations.
Step 2: Connect Shopify
Link your Shopify store to enable order and product access.
Step 3: Add Widget
Install the chat widget on your Shopify store.
Step 4: Sell More
AI handles support so you can focus on growing your store.
Frequently Asked Questions
Common questions about Shopify integration.
How do customers look up their orders?
Customers can provide their email or order number in the chat, and the AI retrieves their order status instantly.
Does it work with Shopify Plus?
Yes, we fully support Shopify, Shopify Plus, and all other Shopify plans.
Can the AI answer product questions?
Absolutely. We sync with your Shopify catalog so the AI can answer questions about products, availability, and specifications.
How do I install the widget on Shopify?
You can add our widget via the Shopify theme editor or paste the code snippet directly into your theme.
Does it work with my Shopify apps?
SupportUnicorn works alongside your other Shopify apps. We integrate with popular apps like Gorgias and Klaviyo.
Ready for AI-powered Shopify support?
Start your free trial today. No credit card required.